The University of Georgia E-911 Center is on duty 24 hours a day, 365 days a year. Communications Officers oversee emergency telephone lines (including an emergency Telecommunications Device for the Deaf (TTY) telephone line), public safety radio frequencies, and the National/Georgia Crime Information Center database. Additionally, the E-911 Center monitors access control system responses for the campus as well as alerts from the National Weather Service Radio—issuing tornado warnings via UGA Alert to the University community when necessary.
All Communications Officers undergo extensive and continuous training to stay abreast of current technology and emergency communications techniques. This includes approximately 480 hours of on-the-job basic training for new Communications Officers, as well as the successful completion of the 20-hour Georgia Crime Information Center Terminal Operator Entry Certification Course, and the 40-hour Basic Communications Officer Training Course. E-911 personnel also take part in periodic in-house updates on departmental policies and effective emergency communications procedures. E-911 personnel may also undertake advanced training in a variety of areas, including handling domestic violence calls, suicide intervention, and hostage negotiations.
The E-911 Center on average handles more than 105,000 calls for service a year. Often the first contact one has with the University of Georgia Police Department, is the E-911 Center who endeavors to listen effectively and quickly disseminate information to the appropriate field unit, departmental office, or other public safety agency. While we hope you never find yourself in need of emergency police assistance, our E-911 personnel welcome the opportunity to serve you.